AddressAbout the Role
We have a number of fixed term and permanent hybrid working advisor roles across varying teams within Service. We have roles across Complaints, Smart Metering and Support teams all of which we have listed a small section about below.
Salary: £26,609 - £30,472 + a range of other benefits to support your family, finances and wellbeing.
What do I need?
To be considered for our advisor roles, we would love you to have:
- Previous experience of working within a Customer Service delivery environment.
- The ability to adapt quickly to changing priorities and customer needs.
- Excellent communication, organisational and prioritising skills.
- Attention to detail, resilience, and drive.
- Organised and self-motivated to manage individual complaint cases to resolution.
- Previous experience in this area of expertise for the specific role you are applying for would be desirable.
The specifics of each of the roles we have available are listed below:
Customer Support Advisor
Base Location: Reading or Cardiff
Working Pattern: 6-month Fixed Term Contract or Secondment | Full Time | Flexible First options available - this is a hybrid roles working a minimum two days a week from the office
What is the Role?
This is an exciting opportunity to join Business Energy and work across various Services workstreams and channels including inbound and outbound telephony. You will work as part of a team on a multitude of work items based on business priorities and requirements. As part of your role you will:
- Ensure enquiries are resolved in a timely and efficient manner.
- Continuous delivery of a superior customer experience whether working on emails or speaking directly with customers.
- Work with the Service teams to provide resource support, you could be supporting across any of our Service teams including Metering, SME Hub, Collections or Back office.
- You will learn multiple processes across Service and will ensure you remain compliant when carrying out these tasks.
Complaints Advisor
Base Location: Reading, Cardiff or Perth
Working Pattern: Permanent | Full Time | Flexible First options available - this is a hybrid roles working a minimum two days a week from the office.
What is the Role?
As a Complaints Advisor you will manage our business customer complaints to resolution through delivering exceptional Customer Service. As part of your role you will:
- Complete the investigation, resolution and reporting of all customer related complaints.
- Build rewarding relationships with both our external and internal customers, utilising knowledge and feedback to improve the customer experience.
- Ensure all policies and procedures are adhered to and evidence as required.
- Be the point of contact for operational colleagues, ensuring that the customer is informed of their complaint progress.
- Monitor all potential claims ensuring minimal financial impact to the business.
Smart Technical Operations Advisor
Base Location: Cardiff or Reading
Working Pattern: Permanent | Full Time | Flexible First options available - this is a hybrid roles working a minimum two days a week from the office.
- Ensure smart accounts are setup in Evolve, billing correctly, have correct MOP assigned, data collection recorded and ECOES register flag maintained for all supply gains, meter exchanges and new connections
- Liaise with the DCC around certificates for enrolment and adoption. Liaise with the DCC/third parties around commissioning issues.
- First point of contact for third parties to help resolve installation and commissioning issues.
- Provide information and guidance to internal customers on matters relating to smart ensuring that information supplied is accurate, relevant and resolves the request efficiently.
- Managing smart cos gains ensuring these are setup and the correct MOPs are assigned, updating consent for data collection.
What’s in it for you?
An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.
Next Steps
All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on lynsey.macdonald@sse.com or on 01738 340426.
EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
INTERNAL: As a courtesy, please let your current line manager know you are applying.
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