Address
Form of work
SalaryCustomer Service Advisor - Energy Collections
Experienced Customer Service professionals needed to join our Embrace CX team!
Your duties
You will be handling, responding to and collecting payments from B2B customers on a predominantly outbound phone line - with an element of inbound calling. On a daily basis you will be speaking with our clients customers in relation to their outstanding balance, guiding them through the various solutions and helping them to apply the appropriate one to get the customer out of debt and keep them out of debt. Our client are a prestigious, household name so managing all calls to best represent their brand will be key, whilst being focused on providing the most appropriate solution for the customer & achieving your daily KPI's. This will involve a degree of investigation prior to calling customers, so a basic level of IT skill & experience is required.
Experience
Previous Customer Service experience is essential. Experience in the energy industry and/or a collections role is highly desirable. You must be able to demonstrate an enthusiasm for the delivery of a fantastic customer experience. Empathy, understanding and the ability to control conversations is vital. Being polite, whilst remaining assertive is an important part of your day to day role. You will need to be PC literate with experience using multiple systems, Microsoft applications and the ability to multi-task to update systems whilst on the phone to customers.
Who we are
We are a fresh face in Portsmouth and a fresh face in the world of outsourcing. Our team have unrivalled expertise in various industries and we commit to providing a world class service for our clients and their customers.
Our values aren't just what we do, they're who we are.
- Care
- Do the right thing
- Customer obsessed
- Teamwork
- Brilliance
- Take responsibility
- Get it done
Finalists in 4 business culture awards, in our first full year of operating in 2023 for:
- Best Small Business for Business Culture
- Best Learning Initiative for Business Culture
- Best Coaching & Mentoring Initiative for Business Culture
- Best Wellbeing Initiative for Business Culture
Our modern & innovative approach to training provides you with the skills & knowledge to learn your role, implement your learning and offer continuous ongoing support to you to enable you succeed.
Benefits terms & process apply
Monthly Bonus - Up to GBP100 per month based on attendance & performance
On site mental health / life coach who you can book sessions with
Quarterly town hall event & awards
On-site parking
On-site Caf??
Company events
Themed days (in support of local causes/charities) fancy dress etc
Supportive & collaborative environment
Continuous development and support
Realistic progression opportunities
Cinema Ticket Discounts - optional
TasteCard Membership - optional
Working Hours
Permanent, Full time (Minimum of 37.5 hours per week)
Current Working Hours: Mon - Fri (08:45 - 17:30)
Where will I be based?
Office based - must be able to commute to North End in Portsmouth.
Job Types: Full-time, Permanent
Wage: GBP10.42 per hour & up to GBP100 monthly bonus, based on performance & attendance.
Expected hours: 37.5 per week
Application deadline: EOD 13/02/2024Expected start date: 14/02/2024
