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Salary D o you want to help customers who are struggling with their household bills? Do you have the skills and empathy to handle difficult conversations? If yes, then this customer care advisor role is for you!
As a Customer Care Advisor, you will be part of a team that provides general advice and support to customers who are in account arrears. You will listen and understand their needs and find individual solutions, such as directing them to our assistance programmes that can offer them additional benefits and discounts.
This role is challenging, but also very rewarding. You will receive comprehensive training and support from friendly and experienced managers and colleagues.
You do not need to have previous experience in a contact centre or customer care. We welcome applications from people who have backgrounds in Customer Service, healthcare, teaching assistants, or any other roles where they have experience of having difficult conversations.
This role is office based, initially. Once you have passed your probation, which may take around 5-6 months, we offer a hybrid working model, which allows you to work from home or from modern and comfortable offices in Lincoln City Centre. You will work an average of 37 hours per week, with shifts between Monday and Sunday, including bank holidays.
This is a temporary to permanent role, with a leading local employer that offers a range of benefits and rewards to their permanent employees, such as:
If you are interested in this role, please apply as soon as possible. You must be available to start on 5th February 2024.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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