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Form of work
SalaryFrom day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Endsleigh are on the hunt for a Customer Service Advisor to join our landlords' team. You will be responsible for building rapport and delivering an exceptional service to our customers. You will be the first point of contact for any enquiries and will support the customer to find a suitable solution to meet their needs and requirements.
We are looking for a Customer Service Advisor with excellent communication skills. It is important for us, as a people first business, that we have a team who always act with good conduct, ensuring our customers are given correct and relevant information, ensuring their needs are met and allowing them to make an informed decision.
Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 3 days per week.
Overview:
- Assist with all in-bound customer requests and queries and deliver an outstanding level of Customer Service.
- Find the best product solutions for our customers based on their specific needs and requirements.
- Strive to meet defined call objectives such as customer experience, productivity, and quality.
- Provide feedback to the Team Leader on customer trends and continuous improvements.
- Ensure we adhere to industry regulations at all times and ensure we achieve best practice.
Knowledge:
A minimum of 12 months' Customer Service experience is required for this role.
Skills:
- Excellent relationship building skills.
- Ability to spot and identify opportunities and provide solutions.
- Strong attention to detail.
- Excellent Customer Service skills.
- Positivity and enthusiasm.
Qualifications:
5 GCSE A*-C including Maths and English.
Our Culture: People First
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:
- An employee-ownership model
- Aligned external investors
- The trust and integrity born of friendship
- Expertise
- Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
