Customer Service Advisor - Executive Team

Customer Experience Executive

Birchwood

Warrington Contact Centre (1604)

Permanent

Full Time, 40 hours per week

Grade 2

£24,000 pa + bonus

Hybrid available but required to be onsite for the first 12 weeks

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as a Customer Experience Executive, you’ll investigate, manage and resolve individual customer complaints ensuring the customer liaises exclusively with you. Using your excellent Customer Service skills, you'll put the customer at the heart of your investigation ensuring the outcome is fair and consistent in line with Regulatory Requirements.

As part of this role, you'll be responsible for:

• Complete case management ownership of any complaint you handle ensuring the customer liaises with you exclusively.
• Providing outstanding Customer Service and support that turns customers into lifetime loyal customers of Currys
• Handling escalated complaints by considering a logical, empathetic and customer focused approach in all cases
• Identifying and capturing the root cause of complaints, to feed back to relevant areas/teams.

You will need:

• A good understand of the regulatory requirements and rules around complaints handling
• Excellent Customer Service skills
• Regulated complaints experience
• Good negotiation and influencing skills
• Excellent problem-solving skills

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• 
  Discounts at our Currys stores and on our partner networks
• Life Assurance and Sharesave scheme
• Access to a variety of Wellbeing initiatives including cycle to work and eyecare
• Access to the Aviva Digital GP app, where you can access a GP 24/7

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Customer Experience team and unbox your passion at the UK’s best-known retailer in tech.