Customer Service Advisor (Grade 4)

You are a self-starter with a keen interest in making a difference in the way we support the people of Liverpool. You thrive in a varied role with the ability to learn quickly and adapt to changing business demands and customer trends. Able to confidently use software systems such as Microsoft tools, email, and internet/intranet, you also demonstrate an ability to own inquiries through to resolution. Additionally, you show a commitment to Customer Service excellence and are willing to use your transferable skills to drive improvements.

As a Customer Service Advisor, you will provide the first point of contact advice and information in relation to Housing Options referrals. Your role will be based in the historic Cunard Building, as part of Liverpool City Council, where we cover everything from the planning of roads to ensuring the most vulnerable in our society have access to services. Your duties will include providing first-contact resolutions to our city’s residents and customers through contact centres and e-contact, always focusing on maintaining the highest standard of Customer Service. We offer a very attractive salary with agile and a full range of other benefits. Full training will be provided; however, you will be required to work on site until the training is completed. For more specific details about the role and responsibilities, please refer to the attached Job Description and Person Specification.