Customer Service Advisor - Hybrid Working

Do you want to kick start or grow your Customer Service career and would you like the flexibility to work both from home and a vibrant purpose-built office? You can enjoy the best of both worlds, with the flexibility to work remotely and collaborating in person with your team two days a week. We offer Hybrid Working once you have reached the required levels of competency.
Join our great team initially based at Arlington Business Centre, Leeds. You will be based within a stones throw of shops, eateries, even a creche! Excellent transport link including on site parking (occasionally this is limited) and a shuttle bus from Leeds City Centre! Once you are hitting the required level of competencies, we then offer the opportunity to combine the vibrant office with the comfort of your own home. Of course, all the equipment is on us!
Sound like a bit of you? Read on!

Job title:

Customer Service Advisor - Hybrid Working

Job Description:

What will you be doing?

• Supporting customers of a Leading UK retail bank, with their everyday banking needs, over the phone
• Taking ownership of customer enquiries, ensuring that every customer feels valued
• Providing a first-class service, positive experience for both customer and client.
• Ultimately making a real positive difference to real lives!

What we’re looking for:

• Someone who takes ownership of customer issues, solves problems with a focus on helping people
• Confident and the ability to communicate clearly and effectively
• A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
• An understanding or ability to learn about the different processes within a contact centre environment

What’s in it for you?

• Salary of £24,044.80
• Hybrid working once you hit the required levels of competency
• You will work 40 hours per week – typically over 5 days - and the business operates 7 days between 8am and 8pm. This will include some weekend work
• Savings on travel costs with only 2 days in the office, free parking & shuttle buses from Leeds City Centre

Capita ‘Perks at Work’

• 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
• Discounted Dining Cards offering up to 50% off
• Discounted at home fitness plans and gym memberships.
• A wide range of generous discounts on everything from retail to health & wellbeing, travel and technology.

There’s more…

Capita Benefits:

• Matched pension scheme and life assurance
• Access to Private Medical Insurance & Health Assessment plans
• The opportunity to take one paid volunteering day off per year, either for our charity partners or a cause of your choice
• A cycle2work scheme
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave - any public holidays you occasionally may have to work, we will give you back a day in lieu
• 15 weeks’ fully paid maternity, adoption and shared parental leave & 2 weeks Paternity pay

and a whole lot more... and more... and more....

How we support and develop our colleagues :

• Capita Academy which includes a range of online learning and development opportunities to help build personal and professional skills
• Capita’s Wellbeing Hub encompasses all aspects of wellbeing, from managing mental health to financial wellbeing.
• Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform
• Employee Assistance Programme provides resources to help manage stress and anxiety, offers direct access to counselling and practical advice on personal or work matters .

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team

Y ou’ll get the chance to follow your chosen career path anywhere in Capita.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Leeds

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent