Customer Care Advisor

Role:Customer Care Advisor

Location: Thorpe Park, Leeds, LS15 8GB (with hybrid working when competent)

Salary: £24,793.60 - £27,289.60 DOE per annum plus extensive benefits & development structure

Contract type: Permanent

Employment type: Full Time

MUST BE ABLE TO START ON 3RD JUNE 2024

Working hours: During training - Monday to Friday between 8.30am and 5.00pm. On completion of training the hours will be working between 8am and 8pm Monday to Friday, with one in 4 Saturday mornings (8.30am-1pm)

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 20 years’ experience, helping over 750,000 patients in England manage their NHS prescriptions from request through to delivery.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme

Registration fees paid (GPhC, NMC, CIPD etc.)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working (when competent)

Commitment to CPD/training

Free Flu Vaccine

25 days annual leave increasing with service

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

Buy and Sell Holiday Scheme

What you’ll be doing?

Assisting customers with a wide range of enquiries regarding their accounts and orders

Collaborating with key teams across the business (Surgery, Dispensing, Dispatch & Pharmacist teams) and taking ownership of customer issues to see them through to full resolution

Calling new customers to welcome them to the service and get all the necessary information to allow us to deliver a fantastic service

Accurately administrating customer account details using our core systems (CDB) & (Sprinklr) as well as Excel and Outlook

Responding to customer enquiries across several platforms (Telephone calls, e-mails, Live Chat & social media)

Working a variety of back-office processes to deliver our services

Ensuring that workplace remains fun, relaxed, and friendly!

Who are we looking for?

Excellent Customer Service Skills

Numerate

IT literate (used IT systems/MS office suite and is quick to learn)

Demonstrate drive, initiative, and proactivity in role

Proven ability to work both as part of a bigger team and individually

Happy to work in a busy call centre environment

Strong communication skills (verbal and written)

Display a high level of accuracy

Experience of working in a pressured environment, delivering against tight deadlines

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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