Customer Care Advisor

Customer Care Advisor - Leeds Based - Temp

Customer Care Support Officer (Temporary)Location:Leeds, West Yorkshire
£24,000 per annum
Working Hours: 9:00 AM to 5:00 PM (Hybrid Role)
Contract:Temporary
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are currently seeking a dedicated
Customer Care Support Officer to join our team in Leeds.
In this role, you will play a crucial part in ensuring that our customers receive the best possible support.
Responsibilities:

• Phone Liaison:
  Communicate with customers over the phone, addressing their queries, concerns, and requests promptly and professionally.
• Issue Resolution:
  Assist customers with resolving housing-related issues, including maintenance requests, rent enquiries, and general enquiries.
• Documentation:
  Maintain accurate records of customer interactions, ensuring all details are properly documented.
• Collaboration:
  Work closely with other team members, property managers, and external stakeholders to provide seamless customer support.
• Problem-Solving:
  Identify solutions to customer problems and escalate complex issues as needed.

Requirements:

• Customer-Focused:
  A genuine desire to help and support customers.
• Communication Skills:
  Excellent verbal and written communication skills.
• Adaptability:
  Ability to work in a hybrid environment (partially remote, partially office-based).
• Attention to Detail:
  Precise record-keeping and documentation.
• Positive Attitude:
  A friendly and approachable demeanour

If you are interested in this role, please apply via the link or call Kelly West at Hays - #