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Form of work
SalaryRole: Customer Care Advisor
Location: Elland, West Yorkshire
Salary: £22,500 (+ 5% yearly bonus)
Job Type: Full time, Permanent.
Requirements: 2+ years customer service experience, 2+ years’ technical experience.
Please note candidates without these requirements will not be considered.
Customer Care Advisor Job Role:
Interaction Recruitment are excited to announce a new opportunity with an Engineering Manufacturer in the West Yorkshire area. As a Customer Care Advisor, you'll be responsible for engaging with customers through inbound phone and email contact; including handling quotes, sales orders, and general sales and customer service inquiries. You may also support the Internal Sales Team by engaging with customers through outbound contact campaigns to generate new sales orders and leads. Due to the nature of the industry, a technical background/experience discussing dimensions/measurments is essential.
Customer Care Advisor Responsibilites:
- Engaging with Customers via phone and email
- Responding to Quote requests
- Processing Sales Orders
- Responding to sales and customer service enquiries
- Investigating Customer complaints
- Contacting Customers as part of sales campaigns
- Adhering to agreed processes and Quality systems
Customer Care Advisor Experience:
- 2+ years customer service experience within a sales call centre environment.
- Experience working with a technical product.
- Processing quotations/sales orders.
- Taking inbound calls and responding to customer queries via e-mail.
- Complaint handling
- SAP (desirable)
- Proficiency in Microsoft Office and CRM software such as Sugar CRM.
- Educated to GCSE equivalent in English and Maths
Customer Care Advisor Benefits:
- 27 days annual leave + stat holidays
- Company pension
- Onsite parking
- 5% Yearly bonus
- Life Insurance
- Employee referral scheme
- Colleague of the Year Scheme
- Length of Service Awards
- Cycle to Work Scheme
- Access to discounts/vouchers for high street brands
- Dress down Friday
If you are interested in applying for this Customer Care Advisor position, please submit your CV. If you have any questions, please contact (url removed) | (phone number removed)
