AddressCustomer Service Advisor / Italian Speaker who is fluent in oral and written Italian and English with a great combination of administrative, Customer Service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Hove, East Sussex.
SALARY: Competitive
LOCATION: Hove, East Sussex (100% Office Based)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)
ESSENTIAL REQUIREMENT: Candidates MUST have fluent Italian and English communication skills (both oral and written)
You must also be happy working shifts.
JOB OVERVIEW
We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Italian and English with a great combination of administrative, Customer Service and organisational / planning skills, as well as a good understanding of Microsoft Office.
Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions.
As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as the Customer Service Advisor include:
Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Italian
Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner
Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution
Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction
Escalating issues to the Team Leader as necessary
Escalating regulatory issues to the Compliance Team
Following up on customer interactions in accordance with Company’s processes and procedures
Providing guidance to and mentoring junior members of the team
Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required
Complying with Company’s policies and procedures at all times, to improve service provided
Maintaining professionalism in all interactions with clients and colleagues
Displaying a high level of attention to detail whilst recording and updating account information
Determining and accurately recording all details of incoming problems
Monitoring website for errors and testing website after systems updates and new product launches
Playing an active part in enhancing quality results and performance of the team
Recommending potential products or services to management by collecting customer information and analysing customer needs
Contributing to a continual enhancement of Customer Service, by providing ideas and suggestions on how to improve procedures and develop the department
CANDIDATE REQUIREMENTS
Essential:
Excellent verbal and written communication skills in Italian and English
Ability to multitask, prioritise and work under pressure
Excellent accuracy and attention to detail
Proactive and results-driven approach
Exceptional problem-solving skills
Excellent prioritising skills
Faultless telephone manner
Customer focus and commitment to service excellence
Good interpersonal skills and ability to work as part of a team
Ability to learn quickly in a changing environment
Diagnostic and Advisory Skills
Confidence and ability to deal with difficult situations
Good numeracy skills
Strong IT skills including good working knowledge of Microsoft Outlook
Desirable:
Knowledge of online gaming and betting industry
Interest and knowledge of sports
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P11836
Full-Time, Permanent Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work in Hove, East Sussex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
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