Address
Form of workReference number: JR238016
Location: Kaplan Living Brighton
Working pattern: Part-Time
Contract Type: Permanent
Number of roles: 1
Salary: £12 Per hour
We are looking for a Customer Services Advisor to join our team.
As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing & Promotion, Service provision, Compliance, and any other duties as required by the Management team
This is an excellent opportunity for a Customer Service Assistant or Customer Service Support, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
Provide cheerful reception service to all students and visitors
Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
Embrace the 'more than just a room’ philosophy of Kaplan Residences
Have a passion for customer care and a sensitivity to student's needs
Have experience in a customer-facing environment
Have experience working in an effective Health & Safety culture in line with legislation
Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
Ability to offer flexibility in working hours
Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role
Essential skills/ experience
Have experience in customer service, hospitality or student service provision, ideally accommodation
Be able to engage in team work
To be able to work on own initiative
Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world’s most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
36 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
