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SalaryAbout Us: We are seeking a passionate and customer-focused individual to join our clients dynamic team as a Customer Service Specialist. At their company, they pride ourselves on delivering exceptional customer experiences, and they are on the lookout for someone who shares our commitment to excellence.
About the Role:
As a Customer Service Specialist, you will play a crucial role in ensuring customers have a seamless and positive experience. Here's what you'll be doing every day:
- Customer Communication Expert: Engaging with customers via phone, email, and live chat to provide timely and effective support.
- End-to-End Customer Ownership: Taking charge of the customer experience, from managing installations to addressing Customer Care and phone number porting requests.
- Proactive Experience Management: Proactively managing customers' experiences before and after installation, maintaining regular contact to address any concerns, such as loss of service or installation timescales.
- Advocate Identification: Identifying potential advocate customers for case studies and gathering valuable feedback quotes to showcase our success stories.
- Collaborative Teamwork: Collaborating with other teams within the business to ensure a smooth and efficient customer journey, both pre and post-installation.
You Should Apply If:
- Customer-Centric Approach: You have a genuine customer-centric approach in all interactions, driven by the desire to make our customers' experiences exceptional.
- People Person: You enjoy working with people, building positive relationships, and making a difference in their lives.
- Master Multitasker: Comfortable juggling multiple tasks and adjusting priorities to meet customer needs.
- Attention to Detail: Strong attention to detail in communication, both written and verbal.
- Excellent Communication Skills: You possess excellent written and verbal communication skills to effectively convey information and resolve customer issues.
Bonus Points If You:
- Customer Care Experience: Have previous experience working within a customer care team.
- Telecoms Insight: Possess experience in a telecoms environment, showcasing your expertise in the industry.
How to Apply:
If you're excited about the prospect of contributing to a customer-centric organization and want to be a key player in our success, we'd love to hear from you! Submit your application with an updated copy of your CV.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
