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SalaryOur client, a leading social housing provider in Swindon, is seeking a dedicated and customer-focused Customer Service Assistant to join their team. The successful candidate will play a crucial role in delivering high-quality support and assistance to tenants, ensuring their needs are met promptly and effectively.
Customer Service Assistant Responsibilities:
- Handling customer inquiries and complaints via phone, email, and in-person, providing accurate information and resolving issues in a timely manner.
- Assisting tenants with various service requests, including maintenance, repairs, and tenancy-related matters, ensuring a high level of customer satisfaction.
- Maintaining up-to-date records of customer interactions and transactions in the customer relationship management (CRM) system.
- Coordinating with internal departments and external service providers to facilitate prompt and efficient service delivery.
- Conducting follow-up communications with tenants to ensure their issues have been resolved to their satisfaction.
- Providing support to the team in developing and implementing Customer Service policies and procedures.
- Handling administrative tasks, including filing, data entry, and document preparation, to support the smooth operation of the Customer Service department.
What we're looking for:
- A strong passion for providing excellent Customer Service, with a genuine desire to help others.
- Previous experience in a Customer Service role, ideally within the social housing or public sector.
- Excellent communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally.
- Proficiency in using computer systems, including CRM software and Microsoft Office.
Further details of the Customer Service Advisor:
- £12.50 per hour
- Based in Swindon
- 37.5 - 40 hours per week
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ContactCORP are acting as a recruitment business in regard to these Customer Service Advisor jobs based in Swindon on behalf of our client. By applying for jobs with ContactCORP ltd, you are consenting to being contacted via email, phone, and text message using the information you have provided. You also broadly consent to ContactCORP forwarding your application associated with this job advertisement to the appropriate client. This action will be undertaken in conjunction with you providing separate consent to do so.
