Customer Service Advisor

Are you looking for your next Customer Service challenge working for a well-established business?

Can you work to deadlines whilst delivering an exceptional standard of customer care?

Do you have excellent written communication and attention to detail?Juice is delighted to be supporting a leading company based in Corsham in their search for a Customer Service Advisor to join their close-knit and successful team.

This is an excellent opportunity to work in a fast-paced environment where no two days are the same with a friendly and welcoming team.

You will be responsible for maintaining high standards of Customer Service, ensuring that each customer is attended to professionally and within given timeframes.

DAY TO DAY:

• Provide first-class Customer Service through processing all enquiries accurately through a ticket system, and within service levels.
• Take ownership of varied issues and resolve effectively.
• Update appropriate databases/spreadsheets when required.
• Respond to customer queries and escalate queries if required.
• Work effectively as a team, providing the appropriate support and training when necessary.
• Compliance with HMRC and DPA regulations.

WE WOULD LOVE TO SEE:

• Attention to detail and accuracy are critical.
• Excellent communication skills - both written and verbal.
• Someone with experience of taking ownership of customer queries, and feels confident seeing them through to resolution.
• 2+ years of experience working in an office environment ideally within a Customer Service/administration role.
• Proficient knowledge of Excel and Word.

AND FOR YOU:

• Annual salary of 27.5k per annum.
• Generous pension scheme.
• Sick pay scheme.
• Life Assurance.
• Free annual eye tests.
• National Dental Plan.
• 22 days annual leave + bank holidays.
• Long service awards.
• Free on-site parking.
• Monday - Friday, 37.5 hours per week.

Please apply today if you would like to be considered for this role.