Address
Form of workJob summary
Customer Service AdvisorKey member of Contact Centre teamHandling various customer inquiries
Job seniority: entry level
Responsibilities
• Provide excellent Customer Service• Respond to calls, emails, voicemails, and texts• Strive for First Contact Resolution• Manage workload fluctuations• Input data into computer systems• Meet targets for delivering excellent Customer Service• Identify opportunities to improve procedures• Collaborate with colleagues to improve performance• Complete outbound activities• Adhere to company policies• Perform other reasonable duties as directed
Requirements
• Experience in Customer Service, preferably in a contact center• Excellent communication, problem-solving, and interpersonal skills• IT literacy• Ability to work individually and as part of a team• Flexibility and ability to work under pressure
