AddressAbout the team:
Join our dynamic Customer Engagement Center at Vintage Cash Cow, where we're on a mission to reach new heights. As a part of our CEC, you'll be an integral part of a team that values personal growth and collaboration.
About the role:
As a member of the CEC team, your primary mission is to deliver top-notch Customer Service to our ever-growing customer base. This role is tailor-made for individuals eager to be part of a unique and thriving business. With our continued growth, you'll play a crucial role in shaping our customer experience.
Key goals and objectives:
- Provide exceptional Customer Service through both inbound and outbound calls
- Address customer queries promptly and efficiently, ensuring a seamless service experience
- Collaborate with various departments to enhance overall customer satisfaction
- Contribute to achieving team targets by working collaboratively within the team
- Cultivate an open mindset for continual skill development in a rapidly evolving environment
Key responsibilities:
- Handle both inbound and outbound calls, working with automated dialling systems
- Respond to customers' inquiries regarding our services
- Work collectively with the team to meet personal and team KPIs
- Utilise initiative to proactively solve problems and challenges that may arise
Essential skills and experience:
- Previous experience in a contact centre setting
- Track record of meeting both team and individual targets and KPIs
- Proficiency in using CRM systems
- Strong objection-handling skills
- Clear and polite telephone manner
- Effective communication skills
- Team player with the ability to collaborate in a team
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The Details:
- LocationofWork:
- Hybrid Working
- Pure Offices, Morley, LS27 7LE.
- Hybrid Working
- Salary:
- Starting salary £22,000 pr
- Part-time: 9am-1pm, Monday - Friday
- Benefits:
- Be part of a rapidly growing company with so many opportunities to progress!
- ️ Free lunch, tea, coffee and snacks every day
- 25 days annual leave
- Cycle to work scheme
- Medicash
- 2 Community/ Charity days per year
- Oliva Mental Health
- Monthly contribution towards your gym membership
- Regular socials and events
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At Vintage Cash Cow, we prioritise inclusivity and collaboration among departments to promote knowledge and expertise. We welcome individuals who value these principles and are ready to make a valuable contribution.
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About Vintage Cash Cow
There's an elephant in the boardroom. The unchecked consumption, constant growth and focus on 'buying new' is not an option in tomorrow's market. Companies around the world must stop their reliance on finite resources that can't keep coming out of the ground. Changing consumer behaviour is demanding companies change; less new, fewer short-life items, more reCommerce, more reuse, and more recycling. The cost-of-living crisis is catalysing and accelerating this change; it's simply cheaper to do the right thing.
You'll know that buying and selling old and vintage items isn't easy for most people, so we've set out to change that. Vintage Cash Cow is on a mission to become the leading brand for buying and selling all things vintage, valuable, and occasionally peculiar. By delivering unrivalled convenience and care with our fair, trustworthy and personal service, we believe we can own this space in the UK and overseas.
We aren't doing this entirely alone. We've raised VC investment from Dutch Founders Fund and Airbridge Equity Partners, including from the founders of WeTransfer, Just Eat Benelux and TreatWell. With their support and our unwavering commitment to changing the game for good globally, this role is an exciting opportunity to join a brand primed for lift-off.
