Address
Form of work
SalaryWe are seeking a dedicated Customer Service Advisor who can deliver top-tier Customer service for our leading industrial/manufacturing firm. The ideal candidate would be a team player with excellent problem-solving skills and a knack for fostering positive relationships with customers.
Client Details
Our client based in Lewes are a prominent leader in the manufacturing sector, boasting a large employee base. They are known for their superior products and commitment to customer satisfaction. With a nationwide presence, they are a trusted name in their field, always striving for innovation and improvement.
Description
Customer Service Advisor Responsibilities are
- Handle customer enquiries and complaints effectively.
- Maintain a high level of product knowledge to provide accurate information to customers.
- Establish and maintain positive relationships with customers.
- Collaborate with team members to meet company objectives.
- Assist in the development of Customer service protocols and procedures.
- Provide feedback to management regarding customer needs and concerns.
- Participate in ongoing training and development initiatives.
- Uphold the company's commitment to superior Customer service.
Profile
A successful Customer Service Advisor should have:
- A background in Customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to handle difficult situations.
- A proactive approach to customer care.
- A positive attitude and a commitment to customer satisfaction.
- Proficiency in relevant computer software and systems.
Job Offer
- A competitive salary
- Generous holiday leave of 25 days plus bank holidays and an extra day for your Birthday
- Additional perks such as onsite parking, a UK healthcare cash plan, Canada Life Insurance, and a Perkbox account.
- The opportunity to work in a supportive and professional environment
