Customer Service Advisor

INTRODUCTION
Our client is an ambitious growing interiors brand with an emphasis on product and design excellent.  They have a longstanding UK presence and global operations employing over 500 staff.  Their business engages with a variety of businesses and consumers offering a fantastic customer experience.
  
TITLE
Customer Service Advisor
  
LOCATION
Coventry office (office-based role)
  
THE JOB ROLE
The Customer Service Advisor role is a key part of our client’s sales and marketing operation.  The role entails:

• Reacting to incoming customer enquiries, new orders and ongoing sales projects
• Providing product and technical information, working with experienced colleagues to provide advice and guidance.
• Managing CRM and database records, ensuring processes are efficient.
• Day-to-today involvement in the efficient management of the sales and customer support office.
• Contributing ideas and energy to support improvements in operations.

THE PERSON NEEDED
For the Customer Service Advisor role, our client is looking for these key skills:

• Prior experience in a similar role i.e. Customer Service, customer support, customer success.
• Confidence in managing customer queries, processing orders and meeting deadlines.
• Excellent verbal and written communication skills.
• The desire to contribute to a knowledgeable, professional, positive and supportive team.

THE REWARDS
£25-30K Basic salary (doe) + team bonus of up to 20%
Pension, Bupa healthcare, 25 days leave pa.
  
IF YOU MEET THE REQUIRED EXPERIENCE – APPLY NOW
Our client is ideally looking to interviews during May.  If you feel you meet the requirements above, please send your CV today.
  
  
Key terms: Customer Service, Customer Service Advisor, Customer Services, customer support, customer success, internal account manager, internal sales, office-based sales, West Midlands, Warwickshire, Coventry, Birmingham, Solihull, Royal Leamington Spa, Rugby, Lutterworth, Nuneaton, Bedworth, Kenilworth