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SalaryLocation: Bootle, Liverpool UK
Salary: £23,000 per annum
Working Hours: Full-time
- Monday, Tuesday, and Thursday: 9 am - 5 pm (in office).
- Friday: 9 am - 5 pm (remote work).
- Saturday: 9 am - 3 pm (remote work).
Company:
Join a thriving e-commerce business operating in the dynamic beauty sector, situated in Bootle, Liverpool. We pride ourselves on delivering exceptional service and quality products to our valued customers.
Role Overview: We are seeking a dedicated and skilled Customer Service Advisor to join our team on a full-time basis. This role offers a blend of in-office and remote work, providing flexibility and a supportive environment for you to excel in.
Requirements:
- Minimum of 2 years' experience in Customer Service, preferably within digital platforms on phone, email, and social media channels (Instagram, Tik Tok, and Facebook)
- Proficiency in computer applications such as Word and Excel and data inputting.
- Strong objection-handling skills.
- Great rapport building
- Excellent communication and interpersonal abilities.
- Advantageous Beauty or Fashion background/hobby.
Responsibilities:
- Respond promptly and professionally to customer inquiries via email, phone calls, and social media channels (Instagram, Facebook, and TikTok).
- Maintain accurate records of customer interactions and feedback in our database, ensuring clear and concise notes.
- Demonstrate comprehensive product knowledge to address customer queries effectively.
- Cultivate strong relationships with customers, delivering exceptional service and building rapport.
- Meet and exceed key performance targets set by the company.
- Uphold quality standards and ensure consistency across all customer interactions.
- Provide weekly reports to track progress and identify areas for improvement.
If you are passionate about delivering outstanding customer support and thrive in a fast-paced environment, we encourage you to apply. Join our team and contribute to our mission of providing exceptional service within the beauty industry.
Please apply or contact Jess on
