Customer Service Manager

Customer Support Manager (Maternity Cover - 12 Months)

25 days annual leave plus bank holidays, Hybrid working model, Health care, pension, and wellness programs, On-site parking and free food, Great company social events and a Bike to Work scheme

Our client develops outstanding software solutions for accounting, payroll, tax, and practice management; while at the same time creating a work environment where brilliant people can do their best work. If you're looking to be a part of a team that values innovation, excellence, and customer satisfaction, your search ends here. We're currently seeking an experienced Customer Support Manager for a 12-month maternity cover to lead a dedicated customer support team of 6 people.

The Role:

As the Customer Support Manager, you will play a pivotal role in maintaining the reputation for excellent service delivery and high customer satisfaction. You will be directly responsible for:

• Leading, motivating, and mentoring our customer support team to ensure they provide the best possible service.
• Managing workload distribution to ensure efficiency and effectiveness.
• Handling escalated customer queries and complaints with professionalism.
• Monitoring and enhancing team performance through regular feedback and development opportunities.
• Ensuring the team's adherence to company policies and high-quality service standards.
• Identifying trends in customer issues and implementing proactive strategies for improvement.
• Staying abreast of product/service updates and industry trends to support the team.

The Person:

• You have experience in a leadership rolewithin either a software or similar service industry.
• You possess strong knowledge of customer support practices, tools, and technologies.
• Your communication, interpersonal, and problem-solving skills are second to none.
• You thrive in a dynamic environment and are adaptable to changing priorities.
• Leadership Competencies:
• Ability to foster teamwork, communicate with impact, leadby example, embraceand lead change, facilitate development, deliver results, and treat team members with trust and respect.
• A visionary who can share and embody the company's values and objectives.

This is an extraordinary opportunity to contribute to a team that's at the forefront of innovation in software solutions. If you're passionate about leading a team to deliver exceptional customer support and you're looking for an environment where you can grow and make a significant impact, we'd love to hear from you. Apply now to become a part of our journey!

INDH