Customer Service Advisor

Job Title - Customer Service Advisor

Location - Loughborough LE11

Contract - Sept 2024

Hours - 20

Role summary - This company is seeking three part-time Customer Service Advisors to join their team to handle enquiries from the public. The successful candidates will be responsible for providing information and advice in a busy Customer Service environment, preferably over the phone. The role requires excellent communication and listening skills, as well as the ability to handle a range of situations with tact, diplomacy, and empathy.

Key Responsibilities:

• Provide excellent Customer Service by handling enquiries from the public
• Converse with all types of people with a polite and courteous attitude
• Handle a range of situations with tact, diplomacy and empathy
• Work well under pressure with a minimum of supervision while ensuring consistency and accuracy
• Be proficient in the use of software systems, with good keyboard skills

Requirements:

• Recent experience of providing information and advice to the public in a busy Customer Service environment, preferably telephone based
• Excellent listening and communication skills
• A commitment to providing excellent customer care
• Experience of working in front-line council services would be an advantage
• Full training will be provided

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)