Address
SalaryLocation: Leeds
Salary: £21,744.00-£25,090.00 per year
Job Type: Permanent, Full-time
Full UK Driving License Is Required
About Big Motoring World
At Big Motoring World, we’re BIG on what matters to both our staff and customers. We’re one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. Our customers benefit from the widest choice and the best value used cars in the marketplace. Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.
Our approach to used car retail has earned us a number of awards over the years including CarDealer Magazine’s Used Car Supermarket of the Year 2021 and MotorTrader’s Used Dealer Group of the Year 2020. Plus, many more award nominations across 2022 too.
Following recent private equity investment, we’re looking to expand our hugely successful Sales Team to ensure we provide the most amazing customer experience for the high volume of customers who visit our showroom every day.
Description
Big Motoring World Group is an expanding Car Supermarket that is going from strength to strength.
As a member of the Handover team you will play a key part in the smooth handover of cars to customers ensuring the highest level of Customer Service is maintained.
As part of the Handover team you will be responsible for presenting a professional front at all times and being a champion of excellent Customer Service.
Key Responsibilities
To provide a professional, friendly and efficient handover service to customers collecting their newly purchased cars, ensuring a positive collection experience
Thoroughly check deal files to ensure that all relevant paperwork and monies have been received and required checks done before releasing the car
Complete paperwork for part exchanges as applicable
Use online websites to tax the customer’s vehicle (or provide V62 form and relevant advice) and offer customer facilities to arrange their insurance
Hand over the car to the customer, running through any necessary information to ensure the customer is fully satisfied and safe to drive from site. Hand over the GardX kit if this is included in the customer order.
Ensure customers are kept informed of the transaction progress including making appointments and confirmation calls
Build relationships with customers with a view to anticipating future business and strengthening the Company’s reputation within the marketplace
Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy
Communicate clearly, proactively and professionally to customers, management and colleagues alike and treat everyone with respect
Person Specification
A well-presented, confident individual who is comfortable communicating to a
diverse customer base
Good communicative skills (oral and written)
Exceptional Customer Service skills/a positive attitude to customer care
Strong organisational skills
Honesty and integrity
Demonstrates a flexible approach to work that is focused on “getting the job done”
Acts proactively to add value and follows up to ensure problems remain solved.
Team player
Effective time management and flexibility in working patterns needed
Literate, numerate and proficient computer skills
Must have a valid, full UK licence (Essential)
Benefits
Opportunities for career progression
On-the-job training
Company pension scheme
State-of-the-art facilities
Extra perks
Bonus scheme
So, what are you waiting for? Send a copy of your CV to kick-start your career at Big Motoring World.
