Customer Service / Collections Advisor

Are you experienced in Customer Service and collections? We at Debt Collection Services are seeking a dedicated Customer Service /Collections Advisor to join our growing team!

Customer Service / Collections Advisor – Job share available
Wakefield, WF5 9TP – office based

• Full time, permanent
• £22,500 - £30,000 per annum dependent on experience
• Office hours: 8am – 6pm (Monday – Thursday) 8am – 5pm (Fridays)
• Split shifts: 8am – 4pm and 10am – 6pm
• One Saturday a month (10am – 2pm)

Please Note: Applicants must be authorised to work in the UK
 

Why us?

Joining the Debt Collection Services team means being a part of a supportive and rewarding environment. We can offer you:

• 25 days of holiday plus bank holidays
• Company pension scheme
• Annual pay rises
• Annual bonus
• Opportunities for continued professional growth
• Free on-site parking

The Company

Debt Collections Services UK Ltd (DCS) collaborates with businesses nationwide to recover funds owed to our clients. Our commitment to a genuine “no win no fee” promise reflects our confidence in achieving successful outcomes.

We tailor our services to meet client needs, working seamlessly with their credit control departments to enhance cash flow and reduce debtor days.

The Role

As our new Customer Service / Collections Advisor, you’ll be the frontline of our customer interactions, helping to manage accounts and resolve queries. Your role will be crucial in maintaining our high standards of Customer Service and ensuring client satisfaction.

Key Responsibilities:

• Communicate with customers via telephone and email to take payments, set up payment plans, and resolve queries
• Contact customers when accounts fall into arrears
• Address customer queries related to financial difficulties
• Handle post related to customer queries
• Liaise with clients to provide updates and information

Our Ideal Candidate

We’re looking for someone who is customer-focused and has a strong credit control or Customer Service background. You will also have:

• A minimum of two years’ experience in Credit Control or Customer Service
• Exceptional telephone and Customer Service skills
• An adaptable and proactive approach to work
• Ownership of tasks and the ability to provide effective solutions
• Confidence in both written and verbal communication
• Strong attention to detail and data accuracy
• Flexibility and adaptability to meet business needs

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Collections Advisor, Account Manager, Credit Control, Debt Recovery Agent, Customer Success Manager, Customer Care Coordinator, Collections Specialist