Customer Service Advisors

We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers. Lloyds Banking Group is well known for putting their customers at the heart of everything they do, including their employees and so we are offering you £12.71 per hour for it!! If you have a passion for the financial world and want to start your financial career with Lloyds Banking Group, then give me a call to know more! or hit apply!*No previous financial experience required, we will provide that experience for you through our 6-week intensive training programme. Role: Customer Service Advisor (Telephone)
Location: Tredegar Park, Newport, NP10 8SB
Pay rate: from £12.71
Contract: Temporary (Ongoing)
Early Riser
Hours: Full time, 35 hours per week, working 5 days out of 7(including weekends), hours between start 7am-10am and finish 4pm - 6pm If there was ever an opportunity to kick-start or further enrich your Customer Service career, this is it. Becoming a Customer Service Advisor with one of the UK's largest banks provides a great full-time position, with a company that is dedicated to offering you career progression opportunities. If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role. A professional telephone manner and strong communication skills are a must as this is a fast-paced environment and you will be handling a high volume of calls for a big banking brand. Excellent computer or telephone technical support, Customer Service or banking will be advantageous. This fantastic employer is committed to supporting you through excellent in-house training and personal support so you will be taught everything you need to know in order to settle in quickly and excel in your work. Benefits:
* Full paid training
* Weekly pay
* Generous holidays with 28 days per year
* Competitive Pay rate/Pay progression after 6 months General Skills/Experience:
* Perfect position for those looking to kick-start their financial services career having just finished Education or further enrich their pre-existing Customer Service career.
* Previous Customer Service experience (call centre/retail/hospitality/front of house/receptionist)
* Excellent communication - oral and written.
* Confident telephone manner (previous telephony experience is desirable)
* Continuous improvement mind set.
* A keenness to develop a deeper level of expertise in all areas of the banking brands end to end goals.
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
* Positive and approachable manner.
* Excellent team working skills.
* Clear credit history & clear criminal record (vetting check required) Core Responsibilities:
* Taking inbound calls relating to all levels of banking queries
* Respond to queries/issues over the phone and by email
* Promote alternative delivery channels such as internet banking ensuring that all customers are aware and have full access to the bank's complete range of service delivery channels
* Using effective communication to deal with enquiries
* Building positive relationships with customers
* Take ownership of customer's enquiries, using interpersonal skills, personal judgement and decision making in an efficient and effective manner providing the highest level of Customer Service Please note: Employment will be subject to passing screening requirements, including a clean criminal record and credit history, clear of sanctions and staff fraud, proof of address and extensive referencing for past jobs. So, if you are looking for a challenging role where you can expand your skill set with a company that will support your career progression, then this could be the perfect job for you. Get in touch with us today.

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