Customer Service Agent

JOB TITLE: Customer Service Advisor

BASED IN: LE1

SALARY: £24,440pa

ROLE TYPE: Full time office based

FULL TIME HOURS – Hours will cover Monday - Saturday 40 HOURS PER WEEK

START DATE: ASAP

Main Purpose of Job

Working within a fast-paced environment, we are seeking an individual who can provide professional and friendly Customer Service. This position will service various customers where you will support as required depending on the varying demands each day.

Reporting to the Customer Relationship Manager, this role is to provide day to day support via telephone and email where you will be assisting in the reservation process, supporting in with queries and resolving issues that arise.

Main Tasks

· Establish and maintain a good working relationship with corporate customer and

· our various stations.

· Manage all reservations received via phone, email and third party integrated systems

· Complete any reservation amendments

· Terminate agreements as requested using the inhouse system.

· Ensuring all SLA’s within the contractual agreement are achieved.

· To act as the day-to-day liaison for the customer.

· Maintain complete security of all policies and rates.

· Carry out other tasks and duties as may reasonably be required.

· Completing all reports within agreed service levels.

· Response to customer and stations emails/queries

· Ability and confidence in dealing with queries over the telephone and meeting call

· service agreements.

Responsibilities

· To understand and observe the Company’s Policies and to follow all Operational Procedures and working instructions applicable to the job.

· To understand the Group's Vision, Mission and Values.

· To maintain a high quality of Customer Service recognising the Company’s One

· objectives.

· Ensure all reservations are accepted and managed promptly and accurately.

· Ensure any system issues/contract discrepancies are brought to the attention of the Team Leader/Line Manager at the earliest opportunity.

· Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area.

· To complete any other reasonable duties as requested by your team leader and or Line Manager.

Skills/Essentials

· Excellent administrative skills, communication and attention to detail.

· First class IT - knowledge of all Microsoft packages.

· Ability to work on own with ability to work with a team when required.

· Results and Customer Service focused.

· Confidence to work across all levels of the business.

· Practically minded: able to roll sleeves up and get stuck in.

· Available to work overtime should it be required - even at short notice.

· Work well under pressure and to deadlines.

· Take responsibility - for tasks and responsibilities whereas an individual or as part of

the team.

Benefits

· Competitive Salary

· Starting on 6 weeks holiday (including bank holidays), increasing with length of service

· Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)

· Free on-site car parking

· Pension and a life insurance scheme

· Discounted car hire rates across our network

· 20% discount on EE mobile phone contracts

· Discounted hotel rates through the Accor Group after 12 months service

· Cycle2Work

· Free annual eye tests

· Confidential legal and support service BUPA

· Career progression and development

If you’re excited about finding a new permanent role and beginning a career with a great company, please don’t hesitate to click apply now!

Job Types: Full-time, Permanent

Pay: £24,440.00 per year

Benefits:

• Company pension

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person