Customer Service And Sales Advisor

Build a brilliant future with Hiscox

We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to help people sleep a little deeper. Creating customers for life is our mantra: doing the right thing, no matter how hard and walking away knowing you have made a positive difference is what keeps us going.

It is a challenging but rewarding role. There are a lot of technical products to learn and we navigate a number of IT systems, whilst simultaneously selling to and engaging with our customer to build an authentic connection. We do not need you to have any insurance experience, our incredible trainers will give you all the knowledge you need to succeed over a 4 week period. After this you will move into an academy environment to further strengthen your skills.

What you will be doing:

• Engaging with our customers over the phone, with a focus on finding the right products and securing the business through sales techniques and answering a variety of enquiries.

• Building relationships and connections that inspire, engage and that put a smile on both yours and your customers’ face.

• Working towards individual targets and KPIs - Our targets are across a balanced scorecard with quality underpinning everything we do. The heart of our targets is ensuring the customer is looked after, given honest and correct information and their needs are met.

So why choose Hiscox?

We offer a great environment with brilliant benefits, so here are some of our favourite ones:

• £350 towards a gym or sports membership of your choice

• £300 festive hamper (choose from luxury food and premium wine)

• Simply Health Medical coverage

• 25 days holiday with opportunity to buy 5 extra days holiday

• 2 'Hiscox’ Days - Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show

• Sharesave Scheme

• Pension, critical illness cover, life assurance

• Hybrid working once fully trained and proficient in the role

We understand you are an individual and will learn what we need to do to ensure you get up on a Monday excited to be part of the team, not dreading the week ahead. This can range from a detailed development plan to help you achieve your career goals to a range of social activities.

This role is 35 hours per week, we are currently trialling 9-5 however there could be shift work within the hours of Monday to Friday 8am to 7pm, the team are hybrid, in office 3 days per week.

Initial training is approx. 8 weeks and is full time office based, 5 days per week.

Work with amazing people and be part of a unique culture