AddressOur Customer Service apprenticeship will provide you with the opportunity to apply a range of skills to provide excellent service to customers.
Remit is recruiting on behalf of BSH Group. Your roles will be:
- Learning to apply a range of skills to provide excellent service to customers by answering incoming calls and assisting customers regarding domestic appliances:
- Booking service visits
- Take ownership of customer queries
- Provide self-help advice.
- Learning to work effectively as part of a team as well as on your own initiative, developing excellent communication skills.
- Learning to deal with all queries in an effective and efficient way.
- Ensure confidentiality and appropriate use of customer information according to data protection regulations.
- As part of your development and progression you will also learn to identify and order spare parts and accessories.
- Meeting agreed targets set out by B/S/H/ Home Appliances.
- Gaining a good understanding of the procedures and policies of B/S/H/.
- Maintaining excellent levels of attendance at both work and tutor sessions and successfully achieving the apprenticeship qualification.
- Ensure punctuality, always focus, and professionalism.
- Being flexible in your approach to meet your individual goals and that of the business.
- Maintain a tidy work area and report health and safety issues to your line manager.
- Perform all other duties as reasonably required.
#INDBSHOST
Job Type: Apprenticeship
Salary: £14,000.00 per year
Benefits:
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 14/04/2024
