Customer Service Apprentice

Customer Service Apprentice 
Castle Donington, Derby
Are you looking to begin your career in a Customer Service role? Do you want to learn and develop in a fully supported working environment? Look no further, we have the perfect opportunity for you!
We are seeking a motivated and enthusiastic individual to join our small Call Centre team as a Customer Service Apprentice. This amazing team at Medstrom will support you from the very first day and will guide you in acquiring new skills and knowledge.
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of the “Medstrom family”, ensuring it continues to be a great place to work.
As our Customer Service Apprentice, you will join us at our modern, fully refitted Head Office in Castle Donington, Leicestershire/ Derbyshire border.
Our Head Office location has great transport links, on a regular bus route from Derby, Nottingham, and Leicester.
The Benefits:
- Apprentice starting salary of £15,000
- Contributory pension scheme
- 33 days’ holiday inclusive of Bank Holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Free onsite gym for all office employees
- Salary Sacrifice Schemes including Cycle to Work
- Great training, support, and mentorship
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
Your Role
As a Customer Service Apprentice, you will be based within our friendly Call centre team and provide much needed support to the department, supporting day-to-day customer enquiries and projects if required.
- Support with dealing with customer calls in an efficient and friendly manner
- Maintaining and improving relationships with our customers 
- Updating internal systems with customer information
- Completing jobs via our tracking system
- Escalate customer issues when required
Working hours: Monday to Friday approx. 8.30am – 5pm (we can be flexible to fit around travel)
You will be enrolled onto the Customer Service Practitioner Level 2 qualification, delivered in the workplace and online.
About You
To be considered as a Customer Service Apprentice, you will need:
- GCSEs at grade 4 (grade C) or above in Maths and English (or equivalent) are desirable
- Previous experience in a Customer Service role would be desirable
- Excellent administration, IT and organisational skills 
- Personable and articulate with a friendly telephone manner
- Excellent working knowledge of Microsoft Office packages (especially Excel) and ability to learn new systems
- Flexibility and the willingness to do what’s required and support the team
- High attention to detail
- The ability to communicate to internal and external customers, both verbally and written
About Us
Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, across the UK and Ireland. As such, we are strong believers in wellbeing, personal development and feeling valued and appreciated whilst you are at work.
As an Employee Ownership Trust (EOT) we have independence in the market which is unlike any other company in the industry and through continued growth, we can offer great opportunities for you to develop with our business, which we call the “Medstrom family”.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.