Customer Service Administrator

Customer Service Administrator

25,000 - £26,000 + Mon-Fri + Training + Office Based + Company Benefits

Barwell

Are you an Administrator with a background in Customer Service or Account Management, looking to work for a growing contracts division within a leading medical equipment supplier, who prioritise their staff, offer leading training pathways, potential progression and a stable Monday to Friday position?

On offer is the opportunity to join a group of medical companies, who are undertaking a massive period of growth, expanding their contracts division across the country. The company provide medical mobility equipment for both domestic and commercial clients, these include stairlifts, hoists, slings and other crucial devices.

This varied role will see you assisting the Contracts Manager in a client facing role, you will be responsible for meeting clients virtually, looking after the escalation / complaints inbox, determining client needs, conducting report writing, presenting data, co-ordinating with the scheduling team and other general administration.

This role would suit an Administrator with a Customer Service or Account Management background, looking to work for a stable company, who are continually growing, offering you extensive training and potential progression.

The Role:

• Updating systems, compiling reports, tracking KPI's
• First point of contact via telephone and email, taking ownership or resolution
• Supporting the Contracts Manager during absence
• General ad-hoc administration / data handling
• Monday - Friday (8:30-5PM)

The Person:

• Administrator or similar
• Background in Customer Service / Account Management
• Commutable to Barwell

Reference: BBBH13587A

Keywords: Customer Service, Client Relations, Account Manager, Administrator, Administration, Co-Ordinator, Account Management, Medical, Hinckley, Barwell, Leicester, Contract, Contracts

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.