Customer Service Administrator

Your new role
Location: Loughborough, LE11Hybrid (after training): 4 days in office, 1 day working from home
Length: long-term temp
Start: ASAP
Key responsibilities:

• Receive and handle customer requests.
• Work closely with suppliers and other teams to ensure accurate and timely implementation of new products.
• Ensure accurate information from customers to process requests efficiently.
• Accurately update product data attributes in the internal system.
• Maintain complete and accurate product information in line with business rules and guidelines.
• Complete Supplier Onboarding tasks
• Negotiate.
• Meet departmental targets for turnaround times and delivery performance.
• Drive internal process improvements using internal systems.

What you'll need to succeed

• Proven Customer Service
• Strong Technical Skills: Proficient knowledge of Microsoft Access, Microsoft Excel, and Cognos
• Ability to work under tight deadlines and demonstrate flexibility with priorities.
• Effective communication, both written and verbal
• Ability to work independently as well as effectively in a team environment.
• Excellent negotiation abilities.
• Ability to multitask and pay attention to detail.
• Customer-Centric Attitude

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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