Customer Services Administrator

Customer Service Administrator
Competitive Salary & Company Benefits Loughborough
Are you looking to work for a rapidly growing UK Pharmaceutical company, who are passionate about improving patients lives across the world?
Aspire Pharma is an asset-light pharmaceutical manufacturer. It licenses and develops niche pharmaceutical products that offer innovative formulations, value for money for payors, and reliable supply arrangements in markets which are often underserved. The business has a highly diversified portfolio of more than 250 products across a number of categories, including branded specialty products and unbranded niche generics in therapeutic areas such as urology, ophthalmology, CNS and dermatology.
In October 2022, Aspire Pharma and H.I.G. Capital completed the transformational acquisition of Morningside Pharmaceuticals and Healthcare who has a diversified portfolio of more than 100 products across a range of therapeutic areas.
As these two successful businesses continue the integration process, it is a truly exciting time to join this growing business. This acquisition will create a clear leader in the UK specialty pharmaceuticals market and a platform ready to drive rapid international expansion through both organic and inorganic approaches.
Do you want to be part of the journey?
If so, here is your chance!
The Role
We are looking to recruit an organised and focused Administrator to join our Customer Service team in the Operations Department in Loughborough. You will be responsible for processing and despatching orders for our UK customers and the NHS. You will need to be able to work to tight deadlines within a fast-paced office environment and have strong office administration skills.
What will you be doing?
As Customer Service Administrator, you will be responsible for a variety of tasks including: -
Creating and processing sales orders. Ensuring that all Order Acknowledgments are sent to our customers within 48 hours. Logging orders on our Freight Forwarders online portal prior to despatch. Processing the daily sales invoices via the ERP system. Answering product and customer enquiries in a professional and timely manner. Assisting the Sales team with customer price monitoring and updates. Other administrative work as requested by the Customer Service Team Leader. Supporting the Customer Service Team Leader as required.
The Person
Essential
Good IT skills including MS Word and Excel. Good communication skills, both written and verbal. Accuracy and attention to detail. Ability to work under pressure and to strict deadlines. Focused and organised. Ability to multitask.
Desirable
Previous work experience within a GMP/GDP environment. Experience working within the Pharmaceutical industry. Customer Service experience. Experience of working with ERP systems such as Microsoft Dynamics Business Central.
Why join us?
As well as a fantastic, inclusive company culture, where employees are truly valued and a competitive salary, we also offer an ever-improving benefits scheme to support your physical and mental well-being which include: Generous Pension Scheme. Life Assurance cover and Employee Assistant Program. 25 days holiday plus Bank Holidays. Learning and Development opportunities. Fantastic Company events and celebrations throughout the year.