Address
SalaryContract: Cheshire East Highways
Location: Congleton
Contract Type: Permanent
Cheshire East Highways (CEH) are looking for an enthusiastic Customer Service Apprentice to join the Planning & Stakeholder Communication team. The role is permanent and involves undertaking a Customer Service qualification in the first 24 months.
The apprenticeship allows you to kick start your career and work towards gaining a Level 2 Customer Service qualification, whilst learning key personal and professional skills in a work environment.
Joining us an apprentice, you will be a vital part of the team, providing support in ensuring our key performance indicators are met. Supporting the team to deliver exceptional customer (both internal and external) standards is also a key aspect of the role. The successful candidate will work closely with all internal teams and key stakeholders, helping to drive improvements forward across the contract.
The apprenticeship allows you to kick start your career and work towards gaining a Level 2 Customer Service qualification, whilst learning key personal and professional skills in a work environment.
Joining us an apprentice, you will be a vital part of the team, providing support in ensuring our key performance indicators are met. Supporting the team to deliver exceptional customer (both internal and external) standards is also a key aspect of the role. The successful candidate will work closely with all internal teams and key stakeholders, helping to drive improvements forward across the contract.
The Role
- Undertake a Customer Service apprenticeship training programme at a local college
- Assist with creating and updating CEH documentation, processes and procedures
- Carry out internal audits, focusing on customer processes across the contract
- Complete administrative tasks to support the team in ensuring data is accurate for reporting
- Assess customer enquiries, working closely with the wider teams to provide a ‘right first time’ response
- Assist with the response to customer complaints and correspondence from key stakeholders
- Support the wider Customer & Quality team in key processes and administrative tasks
- Support the Communications team in delivering their Communications Strategy
- Other Ad Hoc duties to fulfil the requirement of the role
Job Description
About You
- Experience of basic Microsoft systems (Word, PowerPoint, Excel, Outlook)
- Minimum English GCSE A*-C or 9-4
- Strong organisational skills
- Good communication skills: written, verbal and interpersonal
- Passion and willingness to learn and develop new skills
- Able to build strong working relationships and collaborate with others to achieve goals
Benefits
At Ringway Jacobs we recognise that our people make the difference, and in order to do what we do well, particular care is taken in nurturing and investing in our people. That’s why you will always be given the opportunity to utilise your expertise and develop your career.
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:
Ringway Jacobs recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles. We therefore welcome applications from people looking for an alternative working pattern e.g. part-time hours, job share etc. Please let us know on your CV or cover letter if this is what you are looking for.
In return for your hard work you will receive:
- Sick Pay
- Competitive salary
- Opportunity to purchase up to 5 days extra leave
- A variety of discounts through our “RJ Rewards” app, including restaurants, holidays, days out etc
- Life Assurance
- Employee Assistance Programme
- Pension scheme
The Company
We are Ringway Jacobs, a leading highways service provider working with local authorities across the UK. Formed in 2005, specifically to provide road network management solutions to local government, our unique blend of engineering capability, innovation and customer care make us the best in class. We support over 10,000 miles of highways, 10,000 miles of footway, almost 7,800 miles of public rights of way and 242,000 street lights. We excel in delivering safe, sustainable service excellence, through our passion, integrity and collaborative culture.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
If you require further details, please contact our Recruitment Team on 0330 311 2502 or e-mail them on careers@ringwayjacobs.com. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.
Ringway Jacobs is an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.
If you require further details, please contact our Recruitment Team on 0330 311 2502 or e-mail them on careers@ringwayjacobs.com. This will take you to a login page, where you will need to create an account to continue your application. Once you have created an account you will be able to see where your application is up to and apply for other opportunities within Ringway Jacobs.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
We have a dedicated recruitment team and politely request that agencies refrain from contacting anyone across our businesses with regards to speculative CV’s or offering to assist with our vacancies, thank you.
Please click on the following link for more information on this role: Job Description
To find out more about what we do click here - www.ringway-jacobs.co.uk
