Customer Service Assistant

Customer Service Assistant

Professional Membership Body

Hybrid working (central London and home)

Salary: £26,811-£29,322 dependant on experience plus a generous benefits package

Full-time, Permanent

My client, a leading professional membership body based in Central London with over 19,000 members of all ages, stages, or disciplines across the UK, is currently recruiting for a Customer Service Assistant.

The Role of Customer Service Assistant

To provide excellent Customer Service to members, answer enquiries received by phone and email, and assist with the department's data management and digital communications.

Key Responsibilities:

Customer service:

Directly support our members by answering membership queries received by phone, email or post. This includes assisting with the membership mailbox coordination by assigning emails to relevant members of the team and being the first responder to the membership phone line

Help people to join and members to renew or update their details

Help members use the website to access benefits and online journals

Promote membership and represent the association at events such as the London Show, Association Live and student events

Membership retention:

Undertake calls to members to assist in the renewal process and update payments received in CRM

Data administration:

Be responsible for returned mail and contacting members to obtain new address information

Add and update member details in CRM

Assist with the checking of mailing lists

Assist with data protection activities to ensure the association complies with current data protection regulations including GDPR

Provide full administration support to the Head of Membership and Membership Operations Manager.

Assist with account management of group memberships:

Updating large group member details on CRM by setting up new starters and removing/regrading members who have left.

Additional:

Carry out any other duties commensurate with the role as may from time to time be decided by the Head of Membership or Membership Operations Manager.

Person Specification

Experience of Customer Service essential

Experience of membership desired but not essential

Excellent communication skills, particularly via telephone and email

Empathic telephone manner

Excellent IT skills, including full Office suite and CRM experience

Familiarity with MS Dynamics and Dot Digital desired but not essential

Aptitude for accurate data entry

Good organisational skills and ability to manage own workload

Attention to detail.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.