It Helpdesk Assistant (London)

• Team

  Administration

• Location

  London

• Type

  Permanent

• Posted

  14-May-24

• Salary

  Subject to Experience

About Us

Bryden Wood is an international company of creative technologists, designers, architects, engineers, and analysts. We bring integrated expertise, innovation, deep experience, open minds, and creativity to unravel clients’ complex problems and create exceptional solutions – all for a better built environment.

The role

The IT Helpdesk Assistant role is an office-based position within our internal IT team at our London office. As this role does not support remote or blended working, the successful candidate will be required to work from the office. You will act as the first point of contact for Bryden Wood employees and guests, providing support within the organisation.

This includes diagnosing, repairing, maintaining, and upgrading all software and hardware, as well as handling IT helpdesk support requests. You will also troubleshoot basic problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, providing necessary support as needed.

Responsibilities

• Respond to queries via our ticketing system, email, Microsoft Teams, or phone
• Follow up with users to ensure IT issues are resolved to their satisfaction
• Manage IT assets
• Prioritise incoming user requests and issues
• Provide desktop support and troubleshooting for issues affecting both remote users and office-based users
• Assist the IT team with onboarding and offboarding of employees
• Diagnose problems raised in relation to hardware and software, and escalate to the appropriate individuals/company/service providers
• Troubleshoot issues affecting printers and mobile devices
• Conference room technology support

About you

You will have knowledge of some of the following: Windows 10, Server 2012 R2, 2016, 2019, Office 365, along with the following skills:

• Basic networking (LAN, WAN, TCP/IP) knowledge
• Basic Knowledge of Active Directory and Group Policy
• Good Knowledge of Microsoft OS’s and Familiarity with Microsoft Office and Business 365 products.
• Excellent troubleshooting skills
• Self-confidence and interpersonal skills
• Willingness to learn
• Passion for IT and technology
• Good communication skills (both verbal and written)
• A calm and professional approach when dealing with all client situations
• Able to operate effectively in a team environment with both technical and non-technical team members
• Able to work with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Self-motivated, proactive, and enthusiastic

Bryden Wood offers a variety of company benefits including:

• 25 days holiday per year
• Pension scheme matched up to 5% of your salary
• Private healthcare insurance
• Life insurance
• Wellbeing programme
• Cycle to work scheme
• 9-days fortnight (every second Friday is a paid day off)
• Salary £21k - £25k

Please see here for more info about the benefits of working at Bryden Wood.