Address
Salary Who We Are:
The world's top sports betting and lottery brands choose OpenBet as their partner for world class content, leading tech and tailored service. We have their back, so they’re ready with exciting, memorable and safe sports betting experiences to entertain billions of players worldwide. Endeavor is a global sports and entertainment company, home to the world’s most dynamic and engaging storytellers, brands, live events and experiences. The company is comprised of industry leaders including entertainment agency WME; sports, fashion, events and media company IMG; and premier mixed martial arts organization UFC. The Endeavor network specializes in talent representation, sports operations & advisory, event & experiences management, media production & distribution, experiential marketing and brand licensing. Company Description
OpenBet is sport. The world's top sports betting brands choose OpenBet as their partner for world class content, leading tech and tailored services. We have their back. So they’re ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.
Working at OpenBet every day is an opportunity for you to create exciting betting entertainment for millions of sports fans across the globe.
Want to be part of our evolving future growth?
Working at OpenBet every day is an opportunity for you to create exciting betting entertainment for millions of sports fans across the globe.
Want to be part of our evolving future growth?
The Team
You will be working within the IT team and closely with other business units providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
The Goal
What you’ll be doing
As an IT Support Specialist at OpenBet you’ll be involved in a variety of tasks:
- Provide 1st / 2nd / 3rd line remote or face to face IT support services for the Group, acting as an interface between the IT department and user community
- End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
- Installation, routine maintenance and management of end-user computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them up-to-date with management tools
- Fulfil User Account Management requests
- Explicitly for OpenBet Chiswick Office:
- Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
- Maintain the proper operation of Training / Meeting rooms.
- Liaising with System & Network Administrators for the management & maintenance of OpenBet Chiswick Office infrastructure including Servers, Network, Storage & Data Center facility.
- Maintain the asset database and hardware inventory for Chiswick Office; Manage stock of IT Equipment and maintain Lifecyle Management
- Perform the IT Induction to newcomers.
- Implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
- Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community
- Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
The Player
What you’ll bring
Education:
- Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware
Required Experience:
- Minimum 4 years of System Administration / Service Desk experience.
- Certifications in technology fields (e.g. Microsoft) will be considered a plus.
Knowledge, Skills, and Abilities:
- Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
- Strong Knowledge of PC hardware
- Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
- Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
- Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
- Focus on delivery and high tolerance in working under pressure
- Willingness and ability to travel/work after hours and weekends as required (estimated travel < 10%)
What’s the Score?
What we can offer YOU!
- Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
- The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow
- Tangible and genuine development - at OpenBet, you can take your career where you want it to go!
- Exposure to real work, business-critical projects and the chance to develop some of the world’s leading e-commerce sportsbooks whilst working on exciting client projects and interact with lots of code!
- Hybrid working environment (3 days per week in the office)
And if that’s not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.
