It Support Engineer

About IFF

IFF is an award-winning social and market research agency, which sits at the summit of UK public policy and social research, conducting many of the largest and highest profile studies in the sector. Because no two projects are the same, our experienced team provide tailor-made research solutions, adapting our approach to issues and audiences. Meaning the research we deliver is tailored to each client’s specific needs.

As a full-service agency, we offer a full suite of research and evaluation services, including data collection, data analysis and reporting, covering quantitative and qualitative methodologies. We have a range of expertise across our key sectors which are: Business & Enterprise; Education, Energy & Environment; Financial Services; Higher Education; Housing; Learning & Skills; Regulation; and Work, Welfare & Wellbeing

We currently employ a team of 140+ employees, working from our London office or remotely, as well as a growing number of flexible remote workers in our interviewing services team.

About the role

We're looking for an enthusiastic and motivated IT Support Engineer who has a real flair for technology, mixed with a passion for providing great service to our employees.

Working in our small IT team, you'll provide solutions and support to our team who work hybridly, you'll be working autonomously as well as on projects as part of the IT team. You will also work with our managed service help desk who provide immediate telephone support to the team for issues such as login problems, system freezes, downloads etc.

The successful candidate will be based at our office in central London, working alongside our IT Manager and IT Director, to support and maintain all IT hardware and services across the business with all of our teams and staff.

Responsibilities

· Respond to requests for ICT support in accordance with help desk procedures and priorities.

· Assist in the installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.

· Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware).

About you

We’re looking for someone who has some experience (12-18mths approx.) working as an IT Support Engineer, preferably in professional services (though this isn’t essential), a degree in computer science would be of benefit but isn't an essential requirement for you to be successful in this role.

You must be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our user base.

You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Our values are key to how we work, we’re looking for somebody that truly aligns with those values and understands the importance of being human first.

As part of our team, you’ll have access to our benefits which include 28 days paid holiday plus bank holidays (pro rated), enhanced pension contribution, healthcare plan and health insurance, among other great benefits. There’s also lots to get involved in... From netball, to craft and football to book club - there’s bound to be a committee or club that will pique your interest. We also hold plenty of social activities to help you get to know your colleagues and enjoy life outside your work, including our Thursday games night, regular team lunches and quarterly team days.