School It Helpdesk Technician

School IT Helpdesk Technician (Full-Time, Permanent, with 9.6 weeks holiday)Blossom House is a specialist school for children aged 3 – 19 years of age with speech, language and communication difficulties.We have an exciting opportunity for an organised and friendly administrator to join our busy IT Support team. You will have had experience in a busy customer facing role and be confident in performing general IT admin tasks. You are organised but have a flexible approach to workloads. You have used Microsoft packages and reporting tools. You’ll also be keen to learn new IT skills to compliment the service you can offer to both staff and the IT Team. You are a great communicator and are able to support non-technical users to troubleshoot with patience and empathy. Ideally you will have either work experience as a 1st line IT tech or similar role. We offer: • A modern, climate-controlled working environment at Motspur Park. • Ample underground car parking and good transport links at Motspur Park. • A £60 termly wellbeing allowance. • Generous holiday allowance. • An independent employee assistance programme. • UK Healthcare cash plan designed to help cover your day-to-day healthcare expenditure such as optical and dental bills and offers cashback (up to policy limits) for a variety of different medical treatments. It also offers lifestyle benefits and discounted gym membership. • Free lunch once a week and ample drinks and snacks. • Cyclescheme and Techscheme. • End of term parties and gifts. The ideal candidate will: • Have a friendly and enthusiastic approach. • Have experience of working as a first line IT Tech or similar role in an efficient and pro-active manner. • Be highly organised. • Be able to work effectively under pressure. • Have the ability to prioritise and work accurately with a high attention to detail. • Have excellent communication skills, particularly in speaking to others on the telephone and drafting emails. • Be able to build effective working relationships and work well as part of a busy team. • Be proficient in Word, Outlook, and Excel and ideally have experience of using databases. • Have good problem solving skills.
Monday to Friday, 08:30 – 17:00 Annual salary: Salary dependent on experience Holiday: 8 weeks (to be taken during the school holidays) plus 8 days bank holidays Closing Date: 26th April 2024 (Early applications encouraged) Start date: June/July 2024
If you wish to apply for this post, please download and complete the application form in addition to the recruitment activity.
We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the organisation. We make sure that all our staff are trained and supervised to a high standard so they can provide safe, effective practice.