Customer Service Assistant

Customer Service Assistant
- County Supplies Team
Location - Winchester/Home Working
Contract - 18 Months
Full-Time - Monday -Friday
37 hours
Overview
An exciting Customer Service opportunity has become available at Hampshire County Council in a busy Customer Service Team at County Supplies. If you enjoy a fast-paced, ever evolving working environment and are passionate about great Customer Service we'd love to hear from you.
Job Responsibilities/Duties

Working at County Supplies in the Customer Services Team, your main duties will include data entry, answering the phones, dealing with a varied range of customer queries / requests via email & general administrative duties. This covers areas such as:

• Replacing faulty items
• Liaising with our Buying Team
• Working closely with our warehouse and delivery team
• Completing stock checks in our warehouse to resolve missing item queries
• Arranging to collect and credit items ordered in error
• Setting up customer accounts
• Issuing customers with copy invoices and discussing overdue invoices

With a polite, confident telephone manner you will have experience of data entry and a good knowledge of O365 apps such as Microsoft Word / Excel / Outlook / SharePoint / Access. Excellent numeracy and literacy skills are required as well as a methodical approach. You'll also need an ability to meet deadlines while working under pressure and a willingness to work as part of a team. Transactional experience of SAP is an advantage and experience of a distribution or warehousing environment would be beneficial but is not essential. There is a lot to learn about our service, through great training and coaching we will support you to meet the needs of our customers.

Essential knowledge, skills & experience:

You will be able to demonstrate:

• Previous general administrative experience with specific experience where appropriate Computer literate in the use of a variety of software, including intermediate knowledge of O365 apps such as Microsoft Word / Excel / Outlook / SharePoint with a willingness to undertake new programs
• Where appropriate, specialist training and qualifications
• Effective interpersonal and communication skills at all levels
• Experience of working in a customer care environment with an understanding of customer care and its importance
• Ability to work under pressure and manage conflicting priorities
• Proven ability to meet deadlines
• Experience of working as part of a team
• Experience of data entry
• Flexibility to meet demands of business
• A willingness to question how things are done and put forward fresh ideas for new ways of thinking

Desirable knowledge, skills & experience:

You will be able to demonstrate:

• Knowledge of Access databases, primarily for customer record maintenance and catalogue distribution scheduling Experience of using transactional SAP
• Debt monitoring experience
• Previous Warehouse and Distribution environment experience

Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed)

About Us

Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

Connect2Hampshire, part of Hampshire & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.