Customer Service Assistant

Job Title:Customer Service Assistant

Reports to: Property Manager & Assistant Manager

Working Hours: 40 hours per week

Based: On-site Southampton

We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at Southampton Crossings in Southampton.

You will be required to assist with the day to day running of the property, deal with a wide variety of queries at the Reception counter, maintain administration records, general administration duties, accommodation inspections and collection of monies.

Applicants should be dedicated to Customer Service and possess excellent organisational, communication and computer skills. Training will be given on all company systems and equipment.

Responsibilities will include assisting with general housing & property management duties including rent arrears control, tenancy issues, maintenance inspections, allocation of rooms and lettings together with advertising, sales, marketing, and front of office operations.

GCSEs or an equivalent qualification would be an advantage as would relevant experience within a Hall of Residence, Hotel or Housing Company.

Benefits:

Additional leave

Company pension

Cycle to work scheme

Health & wellbeing programme

Life insurance

On-site parking

Schedule:

8 hour shift

Monday to Friday 09:00am – 17:30pm

This position includes a daily 30-minute unpaid lunch break

Occasional Evenings

Occasional Weekends

Supplemental pay types:

Bonus scheme

Experience:

Administration: 1 year (preferred)

Customer Service: 1 year (preferred)

Expected start date:

03/06/2024