Customer Service Executive / Scheduling Assistant

Customer Service Executive / Scheduling Assistant

Location: Ringwood, Hampshire

Salary: £30,000 per annum, plus bonus

Hours: Monday - Friday between 7.30am - 5.30pm

Contract: Full Time, Permanent

Are you an experienced CUSTOMER SERVICE professional with some experience of working with the trades industry? If so, our client could have a fantastic opportunity for you!

They are looking for a Customer Service / Scheduling professional to join their expanding team. Their continued success in their industry means exciting opportunities for employees!

As a Customer Service Scheduling Executive, you will be required to schedule appointments via call/email/chat for drainage experts to resolve customer drainage issues.

Main Responsibilities:

• Provide excellent CUSTOMER SERVICE in a fast-paced environment.
• Dealing with enquiries from customers via incoming calls/email/webchat.
• Managing multiple tasks, i.e. multiple web chat conversations at the same time
• Diary management / scheduling appointments.
• Speaking with Drainage Engineers to arrange the callout to the customer.

In order to be successful in this role, you need to have the following skills/experience:

• Previous experience working within a fast paced CUSTOMER SERVICE environment.
• Some previous experience in scheduling appointments or managing diaries for Engineer callouts.
• Background working as a tradesman or dealing with tradesman.
• Excellent organisational and communication skills.
• Self-sufficient and proactive.

So, if you are looking for a forward thinking and innovative company where you can reach your full potential, APPLY TODAY!