Customer Service Executive

Tulip Recruitment are actively seeking a Customer Service Executive to join a dynamic and well-established organisation based in Basingstoke. Providing excellent Customer Service, responding to queries and accurately processing orders, the Customer Service Executive will play a pivotal role within the Customer Services team.

This is a 12 month fixed term contract opportunity working on a hybrid basis, Monday to Friday, 35 hours per week.

Key duties:

• Process all orders and queries in line with service levels agreements and international regulations in order to facilitate timely payment.
• Ensure effective communication with internal colleagues, external customers and carriers in a clear, thorough and personal manner
• Escalate all issues which cannot be easily resolved to the Export Customer Services Lead Co-ordinator or Manager
• Understand customers’ requirements and look for opportunities to develop and improve
• Work with the team to support and share knowledge where possible
• Identify repetition of problems/issues and work to resolve these effectively

Key Skills

• Organised with good time management skills
• Excellent written and verbal communication skills
• Good working knowledge of Microsoft Office applications
• Good attention to detail and accuracy

If you do not hear from a consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful