Address
Form of work
SalaryYour new company
My client is a leading agricultural organisation providing people, products and services to help communities succeed. They are currently recruiting for a Customer Service Assistant due to internal progression. Your new role
Working in the busy Customer Service department, you will be part of a small and welcoming team driving to achieve excellent service by understanding customer needs, providing recommendations and delivering solutions. You will collaborate with your colleagues to contact external suppliers professionally, proactively manage customer orders and navigate complaints with empathy.
Duties:
- Provide advice and information with integrity.
- Monitoring a joint email inbox.
- Responding to email enquiries including receiving and processing orders.
- Contact external suppliers.
- Take card payments over the phone.
- Act on customer feedback to improve and adapt.
- Previous experience in both a Customer Service and an office-based role.
- Excellent attention to detail and the ability to multitask.
- Confident using IT, including knowledge of Word, Excel and Outlook.
- Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.
- Experience of working within the agricultural industry (desirable).
- Experience of D365 or other customer ordering programmes (desirable).
- Full training including product knowledge training.
- 33 days holiday (including bank holidays).
- Opportunity to progress in other areas of the business.
- Access to an employee assistance programme offering health and wellbeing advice.
- Cycle to work scheme.
- Staff discounts on selected products.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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