Address
Form of work
SalaryMonday-Friday
8am-5pm
Temporary position
15-17per hour
Must have previous experience within repairs
ROLE REQUIREMENTS:
- Be the first point of contact in providing customers with assistance, sign-posting and positive solutions either face to face, over the telephone or through digital means.
- Provide a high quality of library, learning and information services that achieve customer satisfaction and maintains the highest level of service standards to all customers.
- Deal with customers in a polite, courteous, efficient, and effective manner at all times to achieve the highest standards of customer care. Provide assistance to callers whilst considering their individual needs and give general advice.
- Meet and greet customers who may request assistance, floor walk and continuously ensure that the store is tidy and presentable.
Assist in the delivery of the national Libraries Connected Universal Offers (Culture, Digital & Information, Health, Reading) and the Libraries Connected 'Children's Promise'. Provide an interface between the council's digital platforms and customers who require further support and contribute to the delivery of the Customer Service Transformation Plan.
