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SalaryLB223 - Customer Service AssistantLocation: Stonehouse Salary: GBP25,000 + BonusOverview:First Military Recruitment are currently seeking a Customer Service Assistant on behalf of one of our clients.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:
- Responsible and accountable for providing exceptional Customer Service as the primary point of customer contact. Provide assistance to customers in order to resolve questions, issues, inquiries and complaints.
- Cultivate and maintain positive customer relationships. Work as a team with sales to develop, maintain and grow customer accounts. Serve as a liaison between the customer and internal departments.
- Responsible for support of the sales efforts for customers. Understand voice of customer and work cross-functionally to understand programs and policies to meet customers' needs. Comprehensive follow through internally to ensure effortless customer experiences. Maintain customer information in Sales Cloud.
- Build internal relationships and gain an understanding of key business processes in order to effectively communicate and execute to customer expectations.
- Communicate appropriate results through dashboards and other metrics to demonstrate results and opportunities. Provide timeline information necessary to all internal departments to meet customer requests (i.e., forecasting, quality, etc.).
- Assist with customer processes including bids as well as commercialising and launching new products.
- Develop product knowledge to ensure thorough understanding of all product category offerings to customers.
- Together with the leadership team, ensures compliance with food safety and food quality plans, in addition to customer requirements. Interprets and communicates customer requirements to plant production and/or support groups. Establishes and audits PCPs, CCPs and standard operating procedures to define and monitor processes, to ensure customer requirements are met. Reviews incidents during which the procedures are not met and determines appropriate corrective action for partners failing to follow standard procedures.
Skills and Qualifications:
- Bachelor's degree in business, marketing or related field.
- 2+ years of experience in Business or Customer Service.
- Professional communication, adaptable, able to initiate action, strong organisational and problem-solving skills, likes working with diverse customers.
- Positive attitude and team player.
- Flexible and able to multi-task.
