Customer Service Assistant

End Date
Monday 22 January 2024
Salary Range
£23,123 - £24,340
We support agile working - click here for more information on agile working options.
Agile Working Options
Flexibility in when hours are worked
Job Description Summary
This is an opportunity to join us on a fixed term contract until September 2024 in the Isle of Man.
Job Description
Job Description
JOB TITLE: Customer Service Assistant
SALARY: £23,123
LOCATION: Isle of Man
HOURS: 35 hours a week, including some Saturdays
WORKING PATTERN: Full time on a Fixed Term Contract until Sept 2024
About this opportunity
This is your chance to be part of a development focussed team providing vital services to the Islands' communities.
Our colleagues are passionate about making a difference to customers, businesses and communities.
As one of our Customer Service Assistants, you’d get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.
You could be greeting our customers, helping them at the counter or working on other branch tasks. And you’ll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
• A current license enabling you to work in Jersey/Guernsey/Isle of Man
• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.