Customer Service Assistant

Elevation Recruitment Group- Business Support Division are excited to be recruiting for a growing e-commerce business based in Chesterfield who are looking to recruit a permanent Customer Service Assistant to join their growing team. This is a vital role for the business as the business takes pride in providing an exceptional experience to their customers. This is an after-sales role that will be crucial in ensuring customer satisfaction post-purchase.
Key Information:

• £22,000-£23,000
• Office Based
• 37.5 hours -Permanent 

As a Customer Services Assistant your duties will include:

Post-Purchase Support:

• Provide excellent Customer Service to address post-purchase inquiries, concerns, and issues promptly and effectively.
• Assist customers with order tracking, delivery status, and product-related questions.

Returns and Exchanges:

• Manage the returns and exchanges process, ensuring a seamless experience for customers.
• Work closely with the logistics and warehouse teams to process returns efficiently.

Issue Resolution:

• Investigate and resolve customer complaints or issues related to product defects, shipping errors, or any other post-sale concerns.
• Collaborate with other departments to implement corrective actions and prevent recurring issues.

Communication:

• Maintain clear and concise communication with customers through various channels, including email, chat, and phone.
• Provide regular updates to customers on the status of their inquiries or resolutions.

Customer Feedback:

• Collect and analyse customer feedback to identify trends and areas for improvement.
• Collaborate with the product and marketing teams to share insights for continuous enhancement of customer satisfaction.

If you are passionate about Customer Service, a team player and hands on with your work this could be a fantastic opportunity for you!