Customer Service Assistant

Job Summary:

Thursday 4pm until 9pm

Saturday 12 noon until 6pm

Sunday 1pm until 6pm

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

Duties:
- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide product information
- Utilize upselling techniques to promote additional products or services
- Perform accurate data entry to update customer accounts and record interactions
- Analyze customer needs and provide appropriate solutions or recommendations
- Collaborate with other team members to ensure timely resolution of customer concerns
- Multilingual skills are a plus

Experience:
- Previous experience in Customer Service or a related field is preferred but not required
- Excellent communication skills, both verbal and written
- Demonstrated ability to work well under pressure and handle challenging customer interactions with empathy and professionalism
- Experience with data entry and navigating computer systems

We offer competitive pay, comprehensive training.

Note: All positions at our company are paid positions. We do not offer unpaid internships or volunteer opportunities.

Job Types: Part-time, Permanent

Pay: £12.00 per hour

Expected hours: 16 per week

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Every weekend
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Application deadline: 25/04/2024
Reference ID: Amen1
Expected start date: 03/05/2024