Role: Gateline Assistant
Locations: Tulse Hill
Contract: PART TIME, 20 hours per week, no weekend working.
Initial Training Period will be Full Time until complete
Roster: Monday-Friday, 4 hours daily, covering between 12:00 - 18:00 approx
Are you passionate about delivering outstanding Customer Service?
Do you enjoy helping people?
This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!
Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.
As a Gateline Assistant you can do just that. You are responsible for:
- Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
- Providing the highest possible standard of advice, information and service to our customers
- Delivering a safe, attractive retail station environment, with general cleaning, de-icing
- Participating in the safe running of trains and a safe station environment by complying with procedures
- Promoting all relevant marketing literature and useful information
This role will involve standing for long periods of time, working weekends and bank holidays.
Experience / Skills
- A proactive customer approach coupled with passion and ability to support the team.
- Exceptional levels of Customer Service, each and every time - you will be a role model for others to follow.
- Demonstrable experience of managing customers effectively in difficult environments.
- An effective communicator and must be able to demonstrate this both through your application and or assessments.
- Live in the local area to be able to get to and work and home.
- Able to make decisions in a customer focused manner and carry out instructions effectively.