Customer Service Assistant - Insurance

Customer Service Assistant

Job Market - Insurance

About the role

This is a really exciting opportunity to join our client, a market leading Insurance Company as a Customer Service Advisor and learn and be trained in the insurance underwriting process from start to finish, whereby (after training) you will be dealing with clients over the phone and via e-mail with regards their insurance requirements.

The ideal applicant will be willing to learn, have good Customer Service skills and have a real desire to drive forward with their career, as the role will possess opportunities to progress.

Insurance Customer Service Assistant - Key duties

Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.

Learn how to calculate MTA premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.

Ensure that telephone calls are answered & dealt with promptly & efficiently.

Dealing with queries by email, telephone and in person ensuring a great level of Customer Service at all times.

Deliver excellent Customer Service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.

Delivering good outcomes for customers and putting the customer’s interests first.

Ensure the customer understands what our products and support the customer in any way you can.

Maintain thorough and accurate records of all customer interactions.

Identify complaints and refer to the necessary complaint handler.

Required to escalate to the relevant referral point where necessary within the Branch.

To perform any other general office support as required.

Key requirements:

Excellent communication skills

Ability to manage time effectively and work to deadlines where Insurance cover is required.

Excellent timekeeping and presentation.

Strong interpersonal and negotiation skills.

Positive, enthusiastic and motivational about what you do

Previous administration experience is an advantage.